Frequently Asked Questions

Discover everything you need to know about your Japanese skincare ritual.

Where does Tatcha UK ship to?

We currently offer shipping to all addresses within the United Kingdom, including the Highlands and Islands. Standard and express delivery options are available at checkout.

What is your return policy?

We want you to love your skincare ritual. If you are not completely satisfied, we accept returns of lightly used products within 30 days of purchase for a full refund.

Are Tatcha products suitable for sensitive skin?

Yes, our formulas are rooted in Japanese botanicals and are dermatologist-tested. We offer specific collections like The Indigo Ritual specifically designed to soothe sensitive or irritated skin.

How can I track my order?

Once your order has dispatched, you will receive a confirmation email containing a tracking link from our courier partner to monitor your delivery progress.

Do you offer samples with orders?

We love for you to discover new favorites. Every order placed on Tatcha.co.uk includes complimentary samples of our bestselling formulas.

Are your products cruelty-free?

Tatcha is proud to be a cruelty-free brand. We do not test our products or ingredients on animals, nor do we ask others to do so on our behalf.