Returns & Exchanges

We want you to love your ritual; if you are not completely satisfied with your Tatcha.co.uk purchase, we offer complimentary returns within 30 days of receipt. Please ensure items are returned in their original packaging to qualify for a full refund to your original payment method.

Return Process

• 1.
  Initiate Your Return

  Visit our online Returns Portal and enter your order number and UK postcode to select the items you wish to send back.

• 2.
  Prepare the Package

  Carefully pack your items in the original shipping box and affix the prepaid Royal Mail return label provided via the portal.

• 3.
  Drop Off

  Take your package to any local Post Office branch or Royal Mail Customer Service Point, ensuring you obtain a proof of postage receipt.

• 4.
  Receive Refund

  Once our warehouse receives and inspects your return, we will process your refund within 7-10 business days and notify you via email.