Returns & Exchanges

We want you to love your ritual; if you are not completely satisfied with your Tatcha.co.uk purchase, we offer complimentary returns within 30 days of receipt. Please ensure items are returned in their original packaging to qualify for a full refund to your original payment method.

Return Process

  • 1.
    Initiate Your Return

    Visit our online Returns Portal and enter your order number and UK postcode to select the items you wish to send back.

  • 2.
    Prepare the Package

    Carefully pack your items in the original shipping box and affix the prepaid Royal Mail return label provided via the portal.

  • 3.
    Drop Off

    Take your package to any local Post Office branch or Royal Mail Customer Service Point, ensuring you obtain a proof of postage receipt.

  • 4.
    Receive Refund

    Once our warehouse receives and inspects your return, we will process your refund within 7-10 business days and notify you via email.